What Shipping Methods Are Available?
We offer free shipping!
Do You Ship Internationally?
Yes, We ship only some countries and again offer free shipping! You can learn those countries at the check out.
How Long Will It Take To Get My Package?
Your order will be ready to ship in 1 – 2 business day(s )
Approx. Delivery Times;
United States ,Canada : 3 – 4 Business Days
United Kingdom: 2- 3 Business Days
Europe : 4- 7 Business Days
Rest of the World : 4 – 9 Business Days
Who is responsible from customs fee?
Some countries may apply ,custom duty charges,all custom and duty charges are in buyer’s responsibility.
Do you deliver to PO BOX?
We don’t delivery to post office boxes or APO/FPO addresses.
What Payment Methods Are Accepted?
We accept credit and debit cards only in The United States dollar (USD)
My payment failed. What could be the reason?
There could be some reasons for payment failing.
– Your credit card may not be open to overseas payments. Please contact your bank to open it.
– AMEX Cards has a country – currency restriction. AMEX just allows to shop in USD at United States. So you should use another card for our web-site.
– We use highest level security payment system which is called 3DS. Created by Visa and MasterCard, 3D Secure also referred to as 3DS is a technical standard that adds a layer of security in online credit and debit card transactions.
3D security protocol adds an additional level of payment protection to an online transaction. In order to complete an online purchase, the cardholder is asked to provide proof of identity by entering a unique password, an SMS code or a temporary PIN. You must enter the unique password to finalize the payment. But many US Bank doesn’t support this security technology. That’s why your payment may fail. (You may see an empty page. )You should use another credit card which support 3Ds or open your card for 3Ds
Orders & Returns
How do I place an Order?
After you put your product in the cart, you can easily complete your order.
How Can I Cancel Or Change My Order?
You must contact with us immediately.
But because of the nature of those items, We can’t accept cancel or change for:
Do I need an account to place an order?
No, You don’t need an account.
But, opening an account is so easy and you can take advantage of campaign announcements and opportunities when you become an account.
How Do I Track My Order?
After shipping, we will share with you the tracking number and delivery company name.
How Can I Return a Product?
About Our Return Policy
We gladly accept returns and exchanges within 14 days of delivery.
Contact with us within: 14 days of delivery
Email to: firstname.lastname@example.org and explain the reason please. if necessary, take a photo of the product and attach it to the mail.
After accepting your return request, ship items back within: 30 days of delivery
The product must be returned immediately after the return requests have been approved by us.
If the product arrives late, the product will be considered as a second-hand and gradual deduction will be applied and will be refunded in the following table.
Return within 30 days : %100 refund
Return within 30-60 days : %50 refund
Return after 61 days : %0 refund
-The following items can’t be returned or exchanged
Because of the nature of these items, We can’t accept returns for:
Where is the return address?
Our return address is in the USA, New Jersey.
I have a question with my order.
Can I include a personalized gift message with my order?
Yes of course! You can let us know what you want written in the gift card during check out a the ” order notes(optional)” box.
Gift cards options are listed below.
- Merry Christmas
- Happy Mother’s Day
- Happy Birthday
- Wish you all the best
- I Love You
- Happy Valentine’s Day
Who pays for the Shipping on Returns or Exchanges?
Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging. Buyers are responsible for the cost of shipping for both ways (to us and from us) on Exchanges and Resizes.
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